Frequently Asked Questions
Q: I want to upload some big files to PebblePad, are there any file size limitations I should know about?
There is a 10MB limit on the size of files you can upload to the server, although the size of the file you can upload depends on your connection speed. The server opens a connection for a fixed period of time and so the size of the file you can upload depends on the amount of data you are able to transfer in that time.
For example, a dial up connection would only manage to upload a small file whilst a university connection at 100mb for instance would upload a file much larger. One thing to remember when putting large files into/onto your e-portfolio is the kind of connection that the person viewing any shared files/assets might have. If they have a slow connection speed then viewing large files will inevitably take longer than smaller ones.
Q: How can I include photos from my Flickr account and YouTube videos in My e-portfolio?
The Advanced Features Guide 
explains step by step on how to add Flickr photos and YouTube into your Webfolio.
Q: Where can I find online tutorials on how to fill in the forms relevant to my year?
Online forms are available in the Guides section of this site. Contact us if you wish to have printed copies of the guide. Short video tutorials are available in the Video Tutorial section.
Q: I seem to have sent a form to two different gateways. Will I be able to unpublish the form from one of the gateways?
You can unpublish an asset from a gateway by selecting the asset in My Assets, select Info, click on the name of the gateway then click on the bin icon to unpublish it.
Q: How do I find out more about the other features of the PebblePad system which are not covered in the course guides?
There is a comprehensive online help within My e-portfolio by clicking on the question mark icon in the bottom right hand corner. There you will find online tutorials in video format as well. There is also an Advanced Features Guide explaining other features of My e-portfolio including Flickr and YouTube integration.
Q: I cannot log into My e-portfolio, what can I do?
Make sure you use the correct username and password and that you are using the URL http//www.pebblepad.co.uk/imperial to log in. Have JavaScript and cookies enabled with the most latest version of Flash as well as pop-ups enabled. You can check your settings at http://www.pebblelearning.co.uk/browsercheck.asp . Visit the troubleshooting section for further help.
If you are still unable to log in still please email webmaster.feo@imperial.ac.uk with your problem.
Q: How do I use the Scan to Email service?
The Scan to Email service is part of the ICTprintservice and is is available within most departmental and library PC cluster environments. The ICTprintservice uses your College ID swipe card to validate and pay for all imaging services used whether it is photocopying, printing or scanning to email.
Q: What happens to my account once I leave the institution that provides me with PebblePad access?
If you are leaving the College the work saved in PebblePad can be exported in different formats according to your intended future use. You can also purchase a personal account and import your work into that if you want to carry on using PebblePad.
